Privacy Policy

Introduction

This website serves as an official digital platform dedicated to promoting transparent, responsible, and accessible grievance submission for the public. It enables individuals to raise concerns, request updates, and seek assistance through a lawful and accountable process. We are committed to protecting your privacy and ensuring that all interactions with this platform are handled with confidentiality and integrity.

Collection of Personal Information

You may browse this website without revealing any personal details. Personal Information is collected only when you voluntarily submit it through forms such as the Grievance Form, Contact Form, or Subscription Form. The information you provide is used solely for the purpose for which it is collected, including grievance redressal, communication, or delivering requested updates.

Site Visit Information

When you visit this website, certain technical information may be automatically recorded, such as your IP address, browser type, access time, pages viewed, downloaded documents, and referring website. This data is used strictly for statistical analysis, security monitoring, and system management. No attempt is made to identify individual users unless required by law.

Use of Cookies

This website may use cookies to support essential functionality and enhance user experience. These cookies do not store personal information such as names or email addresses. While cookies may record non-personal browsing patterns, any association with voluntarily submitted data is handled responsibly and lawfully. You may disable cookies through your browser settings, though some features may not operate optimally.

Email and Communication

Email addresses or contact details submitted through this website are retained only for responding to the specific query, grievance, or subscription request. Your information will not be shared with external entities, added to mailing lists, or used for unrelated purposes unless legally required.

Processing and Use of Information

Any Personal Information you submit is processed in accordance with principles of legality, necessity, and confidentiality. Access to this data is restricted to authorized personnel responsible for handling grievances, communication, and subscription management.

Data Security

Reasonable administrative and technical safeguards are implemented to protect your Personal Information from unauthorized access, misuse, alteration, or loss. While best practices are followed, no digital platform can guarantee absolute security due to the inherent nature of internet-based technologies.

Retention of Information

Personal Information will be retained only for as long as necessary to fulfill its intended purpose or as required by applicable legal and administrative obligations.

Third-Party Disclosure

Personal Information will not be shared with third parties except where required by law, court order, or authorized government agencies. No information is disclosed for marketing, commercial, or profiling purposes.

Concerns and Compliance

If you believe your information has been handled inconsistently with this Privacy Policy, you may raise a concern through the Contact section of this website. All concerns will be reviewed and addressed promptly.

Definition of Personal Information

For the purpose of this policy, “Personal Information” refers to any data that identifies or can reasonably be used to identify an individual, including but not limited to name, email address, phone number, address, or other identifying details voluntarily provided through this website.